Description

The first three months of the 2020 global pandemic created as much activity in the implementation of digital than the previous three years. For many businesses to reach their customers, digital transformation shifted from being optional to compulsory .What worked yesterday will no longer work tomorrow in today’s rapidly shifting business environment.

In 2019, less than half of the C-suite leaders had the topic of digitalization on their agendas, according to our Ticking Clock research. Now, leaders are looking at new operating models to work with customers whilst realizing cost efficiency as their working capitals shrink.

Consider how the insurance industry can no longer rely on agents visiting customers, how retail businesses have been forced to sell online, and how universities can no longer conduct classes on campus.

Organizations that successfully adopt digitalization are able to operate more efficiently, offer their customers more of what they want and need, and are more profitable. For examples, the top five companies in Harvard Business Review’s “The Top 20 Business Transformations of the Last Decade” saw gross profit increase by an average of 857 percent over the last decade.

The Digital Leadership Playbook is designed for leaders to understand how to successfully adopt digitalization into their organization and to build their own implementation playbook by answering the fundamental questions throughout the playbook.